Returns

Our returns process is designed to be straightforward and hassle-free. We want you to feel confident in your purchase, which is why we offer a simple exchange and return policy. Whether you need to swap an item for a different size or color, or you'd like to return something, we're here to help make it easy. Review our guidelines and get started with your return or exchange today.
Here’s how returns and exchanges work:

Return Window

  • Returns are accepted within 30 days of delivery.
  • Items must be in original condition when we receive them.

Our 30-day Risk-Free Guarantee

  • Try one nail set. If you don’t love it, contact us within 30 days of delivery and we’ll refund or replace that one opened set.
  • No need to mail back used strips. A quick photo helps us improve.
  • Limit one opened set per order under this guarantee. Shipping fees are not refunded.

Standard Returns

  • Unopened and unused nail sets: return within 30 days for a refund.
  • Accessories and tools: unused, in original packaging within 30 days.
  • Final sale items and gift cards: not returnable.

Damaged or Incorrect Items

  • If your order arrives damaged or incorrect, please email us within 72 hours of delivery at support@amiamourco.com with photos so we can make it right.

How to Start A Return or Exchange

  • Option 1: Log into your Ami Amour account to request a return or exchange.
  • Option 2: Email us at support@amiamourco.com with your order number.

Return shipping Costs

  • If you choose to use our prepaid return label, a flat shipping fee of $6.99 will be deducted from your refund or store credit.
  • Return shipping is free if your item arrived damaged or incorrect.
  • We’ll email you a prepaid return label once your return is approved.

REfunds & Store Credit

  • Refunds are issued to the original payment method once the return is received and inspected.
  • Store credit will be issued for opened nail sets that cannot be refunded.
  • Please allow 5–7 business days for processing after your return is received.

If you have additional questions, please reach out using the form below.